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SHIPPING
| Quebec, Ontario | New-Brunswick, Prince Edward Island, Nova Scotia, Manitoba | Saskatchewan, British Columbia, Alberta, Newfoundland and Labrador | Yukon, Nunavut, Territoires du Nord-Ouest | |
|---|---|---|---|---|
| Delivery time | Packages can be shipped via Canada Post, GLS or Purolator. Dependng on the destination, allow 2 to 5 business days. Envelopes allow up to 15 business days. | Packages can be shipped via Canada Post, GLS or Purolator. Depending on the destination, allow 4 to 10 business days. Envelopes allow up to 15 business days. | Packages can be shipped via Canada Post, GLS or Purolator. Depending on the destination allow 4 to 10 business days. Envelopes allow up to 20 business days. | Packages can be shipped via Canada Post, GLS or Purolator. Depending on the destination allow 4 to 10 business days. Envelopes allow up to 20 business days. |
| Free shipping | Free (starting at $99) | Free (starting at $149) | Free (starting at $199) | N/A |
| Flat rate — available on orders of $50 or more | $11,95 | $14,95 | $19,95 | N/A |
| Envelope shipping | $2,95 + $0,50 per additional item | |||
| Additional information | This offer applies to all orders over $99 (before taxes, fees and promotion codes) shipped by regular parcel. We reserve the right to choose the carrier for your order (free or flate rate). | This offer applies to all orders over $149 (before taxes, fees and promotion codes) shipped by regular parcel. We reserve the right to choose the carrier for your order (free or flate rate). | This offer applies to all orders over $199 (before taxes, fees and promotion codes) shipped by regular parcel. We reserve the right to choose the carrier for your order (free or flate rate). | Free and/or flat rate shipping is not available for these provinces. |
Flat-rate shipping: this option is available when the merchandise total reaches at least $50 after promotional codes have been applied, before taxes and shipping fees.
Envelope shipping exception: when an order contains only products eligible for envelope shipping, the envelope rate may be offered even if the order value is less than $50. Virtual or downloadable products do not prevent this exception from applying.
For orders under $50 that are not eligible for envelope shipping, only real-time shipping options from Canada Post may be offered, depending on the delivery address and available services.
RESTRICTIONS
Some products are not eligible for free shipping.
We reserve the right to limit deliveries to certain remote areas.
We do not ship to P.O. boxes. A complete street address is required to place an order. Any shipping address containing a P.O. box will be rejected at checkout.
When flat-rate shipping or free shipping is selected and the actual shipping cost charged by the carrier significantly exceeds the amount covered by Artigina, we reserve the right to contact you in order to:
- request an adjustment to the shipping fees; or
- cancel and refund the order if shipping is not viable.
No additional fees will be charged without your prior approval. If we do not receive a response within 48 hours, the order will automatically be cancelled and refunded.
Real-time shipping rates from Canada Post and Purolator reflect the carriers’ actual rates. They are not subject to the $50 minimum that applies to flat-rate shipping. Their availability remains subject to the delivery address, the areas served by the carriers and our policy regarding P.O. boxes.
DELIVERY TIMES
The delivery times shown above are estimates and may vary depending on the destination, the type of shipment — parcel or envelope — and periods of high shipping volume.
If you have not received your order after the estimated delivery time for your region, please contact us using this form.
Delivery times may be longer during busy periods, particularly during the holiday season. Canada Post requests that customers wait up to one month before reporting a lost envelope.
SHIPPING – CANADA ONLY
We now ship exclusively within Canada.
Due to recent changes in import and customs clearance regulations, particularly for shipments to the United States, we are no longer able to offer shipping outside of Canada.
ADDRESS ERRORS
Please make sure that you enter a complete and accurate address when placing your order. We cannot be held responsible for delivery problems caused by an incorrect or incomplete address. If you notice an error, please contact us as soon as possible.
Canada Post: 1 866 607-6301
Purolator: 1 888 744-7123
GLS: 1 888 463-4266
DAMAGED BOX
If you receive a box that was damaged during transit, you must refuse delivery. We do not ship boxes that are damaged, punctured or deformed. The box will be returned to us, and we will then be able to ship a replacement.
Learn more about our general terms and conditions.